Terms and Conditions of Use

Thank you for accessing our Service at https://www.towzone.co.uk (the “Website“) or through the Towzone Application on your mobile device. Please read the following Terms of Service carefully as they govern your use of this platform. Do not use the Website unless you wish to be bound by these terms because, by continuing to use any part of the Website, you confirm your acceptance of these Terms of Service which also includes the Privacy Policy.

The Website is provided to users in the United Kingdom. You are responsible for all compliance with laws and regulations which apply to you.

Table of Contents

Our Terms

A. These Terms explain how you may use this website (the Website).

B. References in these Terms to the Website includes the following websites and all associated subdomains and web pages:


C. You should read these Terms carefully before using the Website.

D. By accessing or using the Website or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

E. If you do not agree with or accept any of these Terms, you should stop using the Website immediately.

F. If you have any questions about the Website, please contact us by using the following e-mail address: info@towzone.co.uk.

G. Definitions:

I. “Content” means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Website;

II. “Marketing and Advertising Content” means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Website for the purposes of commercial marketing and advertising by you when you have received the written permission of us;

III. “Terms” means these terms and conditions of use as updated from time to time;

IV. “Intellectual property rights” means rights such as copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world);

V. “Unwanted Submission” has the meaning given to it in the section entitled “submitting information to the website”;

VI. “Cookie policy” means the policy (https://www.towzone.co.uk/cookie-policy), which governs how we use cookies in the Website;

VII. “Online terms and conditions of sale” means the terms and conditions (https://www.towzone.co.uk/conditions-of-sale), which will apply to you ordering goods, services and/or digital content using the Website;

VIII. “Privacy policy” means the policy (https://www.towzone.co.uk/privacy-policy), which governs how we process any personal data collected from you;

IX. “Website” means the following websites, all associated subdomains and web pages and applications (Apps):


X. “We, us or our” means TOWZONE which is a trading name of Triple Tap Limited (company registration number 12867163) the registered office of which is at:

85 Great Portland Street
First Floor

References to us in these Terms also includes any group companies which we may have from time to time;

XI. “You or your” means the person accessing or using the Website or its Content.

XII. Our “Apps” are the Towzone Marketplace application and any other applications that we may release.

H. Your use of the Website means that you must also comply (where applicable) with our:

i. Online terms and conditions of sale

ii. Privacy policy

iii. Cookie policy

I. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the changes.

Using the Website

A. The Website is for your personal and non-exclusive use only. As long as you comply with these Terms of Use TOWZONE grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

B. You may not use any “page-scraper”, “robot”, “spider”, “deep-link” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, copy, acquire, or monitor any part of the Website, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website.

C. You may not attempt to gain unauthorised access to any part or feature of the Website, or any other systems or networks connected to the Website or to any of our servers, or to any of the services offered on or through the Website, by password “mining”, hacking or any other illegitimate means.

D. You may not scan, probe or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website.

E. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Website, or any other user of ours, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Website.

F. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or our systems or networks, or any systems or networks connected to the Website.

G. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.

H. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Website or any service offered on or through the Website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

I. You may not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes our rights or those of others.

J. You consent to information about the device you use to access the Website being collected and processed for fraud prevention purposes and we may use third parties (and information they provide) to help us prevent fraud or unauthorised access to our Website.

K. The Website is intended for use only by those who can access it from within the UK. If you choose to access the Website from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

L. You agree that you are solely responsible for:

i. all costs and expenses you may incur in relation to your use of the Website; and

ii. keeping your password and any other account details which may be necessary or required confidential.

M. We seek to make the Website as accessible as possible. If you have any difficulties using the Website, please contact us at info@towzone.co.uk.

N. You may place Marketing and Advertising Content on the Website where you have received our written permission and have complied with our Terms and Conditions of Sale.

O. We may prevent or suspend your access to the Website if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

P. Nothing herein shall create or be deemed to create any joint venture, principal-agent or partnership relationship between the parties and neither party shall hold itself out in its advertising or otherwise in any manner which would indicate or imply any such relationship with the other.

Ownership, use and intellectual property rights

A. This Website and all intellectual property rights in it, including but not limited to any Content, are owned by us, our licensors or both (as applicable). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

B. Nothing in these Terms grants you any legal rights in the Website other than as necessary to enable you to lawfully access the Website as intended and authorised by us. You agree not to adjust to try to circumvent or delete any notices contained on the Website (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Website.

Submitting information to the Website

A. While we try to make sure that the Website is secure, we cannot guarantee the security of any information that you supply to us. We therefore cannot guarantee that it will be kept confidential. For that reason, you should not submit any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions) to the Website. While we value your feedback, you agree not to submit any Unwanted Submissions.

B. We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Website to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

Accuracy of information and availability of the Website

A. While we try to make sure that the Website is accurate, up-to-date and free from bugs, we cannot guarantee that it will be. Furthermore, we cannot guarantee that the Website will be fit or suitable for any purpose. Any reliance that you may place on the information on this Website is at your own risk.

B. Whilst we take steps to prevent misuse of our systems, we cannot warrant that the Website will be free of viruses or other malicious code and accept no liability for loss or damage caused from the transmission of such code. We recommend that you always use up-to-date firewalls and anti-virus software to protect your equipment and data.

C. The ratings and other information found on the Website are provided by users, not by us. Whilst we do verify specific service providers (known as “LocalPRO’s”) this does not mean that we endorse or recommend any particular third party service provider. Any material you obtain from the Website is used at your own risk, and we will not be liable for any loss or damage arising out of or in connection with access or use of the Website (except to the extent that such liability cannot be excluded by law).

D. You may have certain legal rights when using the Website (such as if the Online terms and conditions for the supply of goods apply to you). These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015.

E. Much of the material on the Website originates from our users and service providers which we have little or no editorial control over. As a result we cannot guarantee the accuracy, timeliness, performance, completeness or fitness for any particular purpose. We cannot accept responsibility for errors, omissions, or inaccurate material available through the Website, and make no warranty that the Website will be uninterrupted or error free, or that any defects will be corrected.

F. Content provided by Us is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

G. While we try to make sure that the Website is available for your use, we do not promise that the Website is available at all times nor do we promise the uninterrupted use by you of the Website.

H. We may suspend or terminate operation of the Website at any time as we see fit.

Hyperlinks and User Content

A. The Website may contain hyperlinks or references to third party websites other than the Website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

B. The Website contains message facilities to aid the secure communication between Users and Service Providers and although it is our hope that all users will use the Website responsibly and lawfully, we are not responsible for reviewing or policing user content and so it is possible that communications may carry offensive, harmful, inaccurate, deceptive or other inappropriate material. You are responsible for your own communications and for any consequences arising out of them.

Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses. This exclusion shall include, but not be limited to:

A. losses that:

i. were not foreseeable to you and us when these Terms were formed; or

ii. that were not caused by any breach on our part

iii. business losses, loss of profits, business interruption; and

iv. losses to non-consumers.

If you are dissatisfied with the Website or any of these Terms of Use, your sole remedy under these Terms of Use shall be to discontinue use of the Website.

Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, service providers ceasing to trade, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

Disputes with us

A. We will try to resolve any disputes or complaints you may have with us as quickly and efficiently as possible.

B. If you are unhappy with us please contact us as soon as possible.

C. We shall always endeavour to resolve any problem or issue that may arise between you and us as efficiently and smoothly as possible, however where this is not possible and you wish to raise a formal complaint, we can be contacted in the following ways:

i. by post at the following address:

85 Great Portland Street
First Floor

ii. by email using the following email address: info@towzone.co.uk

iii. by phone using the following number: 0330 912 0900

D. We shall always aim to remedy your complaint immediately. Where such remedy is not available immediately we shall acknowledge receipt of your complaint in writing within 2 working days of the complaint being made. Where your complaint concerns services provided by us through the Website we shall aim to give you our response within 14 days after the complaint has been received by us. Where the complaint relates to exceptional circumstances which are beyond our control, such circumstances include but are not limited to: internet service provider failure; power failure; acts of God; pandemic; epidemic; fire; flood; droughts; storms; civil unrest; collapse of buildings; earthquakes; explosion; accidents; acts of war or terrorism; or any law or actions taken by government or public authorities or any other event that is beyond our control we shall aim to respond to your complaint within a maximum of 20 working days of the complaint being made. If your complaint does not relate to any service provided by us through the Website we shall aim to provide a response to your complaint within 6 weeks of the complaint being made and where we shall take longer than 6 weeks we shall inform you of this.

E. If you and we cannot resolve a dispute using our complaint handling procedure, we will:

i. let you know that we cannot settle the dispute with you; and

ii. consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.

F. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

G. Relevant United Kingdom law will apply to these Terms.


These Terms of Use constitute our entire agreement as to its subject matter and also supersedes and extinguishes all previous communications, representations (other than fraudulent misrepresentations) and arrangements, whether written or oral with the exception of the Adventurer User Agreement and/or Service Provider User Agreement where these have been entered into. To the extent that there is any conflict between them, those agreements shall apply in the following order of precedence:

i. the Service Provider User Agreement;

ii. the Adventurer User Agreement;

iii. these Terms & Conditions of Use

You acknowledge that you have placed no reliance on any representation made but not set out expressly in these Terms of Use.

These Terms and Conditions of Use were last updated on: 01/07/2021.